We are seeking a skilled Insurance Fraud Investigator to join our growing remote team. You will play a critical role in supporting our operations while working alongside experienced professionals in a fast-paced, results-driven environment.
Key Responsibilities:
Manage client relationships, explain policy options clearly, and provide expert guidance on coverage selections. Process insurance claims efficiently, verify policy coverage details, and ensure timely resolution for all policyholders. Monitor industry trends, regulatory changes, and market developments to keep strategies current and effective. Collaborate with cross-functional teams to identify challenges, develop solutions, and implement process improvements. Manage multiple priorities simultaneously while ensuring deadlines are met and stakeholder expectations are exceeded. Participate in training, mentoring, and knowledge-sharing activities to strengthen team capabilities.
Requirements:
Experience with insurance management systems and claims adjudication software platforms. Knowledge of insurance products, claims processing workflows, and regulatory frameworks in African markets. Bachelor degree in a relevant field or equivalent hands-on professional experience. Excellent written and verbal communication skills for cross-team and client-facing interactions. Strong organizational skills and meticulous attention to detail in all tasks and deliverables. Reliable internet connection and a dedicated workspace suitable for remote work.
What We Offer:
Fully remote position with flexible working hours. Competitive monthly salary commensurate with experience. Comprehensive health insurance for employee and dependents. Annual learning and development budget for professional certifications. Regular virtual team-building events and social activities. Home office equipment allowance. Performance-based annual bonus. Access to employee wellness programs and mental health support.
