We are seeking a skilled Chargeback Resolution Specialist to join our growing remote team. You will play a critical role in supporting our operations while working alongside experienced professionals in a fast-paced, results-driven environment.
Key Responsibilities:
Monitor transactions for fraudulent activity, investigate suspicious patterns, and implement prevention measures. Analyze credit risk using scoring models and recommend policy changes to balance growth with risk exposure. Prepare detailed reports, analyses, and presentations for management review and decision-making. Communicate effectively with internal and external stakeholders to ensure alignment on objectives and deliverables. Participate in training, mentoring, and knowledge-sharing activities to strengthen team capabilities. Collaborate with cross-functional teams to identify challenges, develop solutions, and implement process improvements.
Requirements:
Understanding of credit risk models, regulatory compliance, and consumer protection laws. Background in payment processing, card management systems, and financial fraud detection methodologies. Ability to work independently in a remote environment with minimal supervision and strong self-discipline. Bachelor degree in a relevant field or equivalent hands-on professional experience. Excellent written and verbal communication skills for cross-team and client-facing interactions. Proficiency with industry-standard tools, software platforms, and reporting systems.
What We Offer:
Fully remote position with flexible working hours. Competitive monthly salary commensurate with experience. Comprehensive health insurance for employee and dependents. Annual learning and development budget for professional certifications. Regular virtual team-building events and social activities. Home office equipment allowance. Performance-based annual bonus. Access to employee wellness programs and mental health support.
