The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.

Job Purpose

Reporting to the Chief Executive Officer, the Human Resource and Administration Officer is responsible for coordinating and implementing the SACCO’s human resource and administrative functions to ensure the organization attracts, develops, motivates, and retains competent employees while maintaining efficient administrative systems and a productive work environment. The role combines strategic support and operational execution and is responsible for workforce planning, recruitment, performance management, learning and development, employee relations, policy implementation, office administration, records management, and compliance with labour laws and human resource best practices.

Performance Expectations

Effective implementation of performance management processes.
Compliance with labour laws, HR policies, and statutory requirements.
Accurate and secure management of employee records and HR information.
Improved employee engagement and workplace relations.
Effective coordination of training and staff development initiatives.
Efficient administration of office facilities, services, and support functions.

The successful candidate will be expected to deliver measurable outcomes, including:

Key Responsibilities

Support development and implementation of HR work plans, budgets, and initiatives aligned with the SACCO’s strategic objectives.
Coordinate implementation and periodic review of HR policies, procedures, manuals, and guidelines.
Provide HR information and recommendations to support management decision-making.
Monitor emerging labour trends and recommend appropriate interventions.
Support workforce planning and organizational development initiatives.

Human Resource Planning and Policy Support

Coordinate recruitment, selection, and onboarding processes.
Prepare recruitment documentation and maintain talent databases.
Facilitate induction of new employees and monitor probation processes.
Support implementation of employee retention initiatives.
Maintain staffing records and establishment data.

Recruitment, Onboarding and Staff Retention

Coordinate implementation of the SACCO’s performance management framework.
Monitor completion of performance appraisals and performance improvement plans.
Support supervisors and employees in performance management processes.
Coordinate training needs assessments and staff development programmes.
Maintain employee training records and monitor implementation of learning plans.
Evaluate effectiveness of training interventions and recommend improvements.

Performance Management and Employee Development

Provide guidance on interpretation and application of HR policies and procedures.
Promote positive employee relations and a productive work environment.
Coordinate employee engagement and welfare initiatives.
Assist in conflict resolution and handling of workplace grievances.
Support disciplinary processes and ensure compliance with due process requirements.
Facilitate administration of staff benefits, medical cover, pension, insurance, and welfare programmes.

Employee Relations and Staff Welfare

Maintain accurate and up-to-date employee records and HR databases.
Prepare employment contracts, confirmation letters, transfers, promotions, and other HR documentation.
Monitor leave administration and attendance records.
Ensure confidentiality, security, and proper custody of employee information.
Generate HR reports and workforce statistics for Management and the Board.

HR Administration and Records Management

Coordinate payroll inputs and verify payroll-related information.
Ensure timely remittance and compliance with statutory deductions and obligations.
Maintain employee benefit records and statutory documentation.
Monitor compliance with labour legislation and advise Management on HR-related legal requirements.
Support audits, inspections, and regulatory reviews affecting the HR function.

Payroll Coordination and Statutory Compliance

Coordinate office administration and support services.
Ensure effective management of office facilities, equipment, utilities, and supplies.
Coordinate maintenance of office premises and workplace facilities.
Monitor service providers and support procurement of administrative supplies and services.
Ensure a safe, secure, and conducive working environment.

Administration and Facilities Management

Support implementation of workplace safety and health programmes.
Coordinate compliance with Occupational Safety and Health requirements.
Participate in business continuity and emergency preparedness initiatives.
Support organization-wide activities, meetings, events, and staff engagement programmes.
Prepare periodic HR and administration reports for Management.

Occupational Safety, Health and Organizational Support

Bachelor’s degree in HR, Business Administration, or a related field from a recognized institution.
HNDHR/CHRP K or equivalent.
Member in good standing of IHRM.
Minimum of five (5) years’ relevant experience in Human Resource and Administration functions.
Experience in a SACCO or comparable organization will be an added advantage.
Demonstrated experience in recruitment, employee relations, performance management, and HR administration.

Minimum Qualifications and Experience