We are seeking a skilled Insurance Customer Support to join our growing remote team. You will play a critical role in supporting our operations while working alongside experienced professionals in a fast-paced, results-driven environment.
Key Responsibilities:
Process insurance claims efficiently, verify policy coverage details, and ensure timely resolution for all policyholders. Manage client relationships, explain policy options clearly, and provide expert guidance on coverage selections. Manage multiple priorities simultaneously while ensuring deadlines are met and stakeholder expectations are exceeded. Collaborate with cross-functional teams to identify challenges, develop solutions, and implement process improvements. Prepare detailed reports, analyses, and presentations for management review and decision-making. Monitor industry trends, regulatory changes, and market developments to keep strategies current and effective.
Requirements:
Knowledge of insurance products, claims processing workflows, and regulatory frameworks in African markets. Experience with insurance management systems and claims adjudication software platforms. Strong organizational skills and meticulous attention to detail in all tasks and deliverables. Proficiency with industry-standard tools, software platforms, and reporting systems. Reliable internet connection and a dedicated workspace suitable for remote work. Bachelor degree in a relevant field or equivalent hands-on professional experience.
What We Offer:
Fully remote position with a competitive salary and comprehensive benefits package. Health insurance coverage for you and your family. Generous paid time off policy. Professional development stipend for courses and certifications. Flexible schedule with core collaboration hours. Annual company retreats and team events. Performance bonuses based on individual and team results.
