Role Purpose:

Conduct baking demonstrations, test bakes, and product application sessions for customers and prospects
Provide technical baking support and troubleshooting to customers to improve product performance and customer satisfaction
Train customers on proper product usage, recipe optimization, and baking techniques
Support customers in developing new recipes and applications using Unga products

The commercial baker drives commercial baking products and solutions adoption, customer engagement, and sales growth across the Modern Trade and General Trade channels through baking demonstrations, recipe development, technical support, and training. The role contributes to commercial growth by working closely with customers, sales teams, distributors, and internal stakeholders to position Unga products and solutions as the preferred market choice.

Support the commercial team in driving volume and revenue growth across HORECA and GT channels
Assist in onboarding new bakery customers and expanding product penetration within existing accounts
Support customer activations, exhibitions, roadshows, and promotional activities
Identify customer opportunities and market trends to support category growth

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Customer Engagement & Technical Support

Monitor product performance in the market and provide customer feedback to internal teams
Collaborate with QA, R&D, and Production teams on product improvement initiatives
Support new product launches and customer trials
Ensure product consistency and adherence to quality standards during demonstrations and customer engagements

Sales & Business Development

Conduct internal training for sales teams and merchandisers on bakery products and applications
Develop training materials and baking guides for customers and internal teams
Build customer capability through continuous engagement and practical support

Product Quality & Innovation

Prepare reports on customer visits, demonstrations, market feedback, and competitor activities
Track product performance and customer adoption trends
Share actionable market intelligence with commercial and technical teams

Job Requirements

Training & Capability Development

Degree in Food Science, Baking Technology, Hospitality, Culinary Arts, or related field
Minimum 3 years’ experience in commercial baking, bakery operations, or FMCG bakery technical support
Strong understanding of bakery ingredients, dough handling, and bakery production processes
Experience working with HORECA customers, bakeries, or distributors is an added advantage
Valid Driver’s License

Reporting & Market Intelligence