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Pacific Trust

Customer Care (Telecom)

Posted 2 hours ago
Closes: Jul 31, 2026
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About Pacific Trust

Pacific Trust is a microfinance institution that provides savings, credit, and micro-insurance products to low-income entrepreneurs, women's groups, and smallholder farmers in rural and peri-urban Kenya. Licensed by the Central Bank of Kenya, Pacific Trust was founded in 2005 and currently serves over 85,000 active borrowers through a network of eighteen branches and forty-seven agent outlets. The institution's loan portfolio stands at KES 4.2 billion with a non-performing loan ratio below three percent. Pacific Trust also offers agricultural lending tied to crop cycles and partners with ten insurance companies to provide weather-indexed crop insurance.

What you will do:

You will install, maintain, and troubleshoot telecommunications equipment including fibre optic cables, routers, switches, and base stations. Daily tasks include conducting site surveys, pulling and splicing fibre optic cables, configuring network equipment, and testing signal quality. The role involves working at heights on telecom towers and in underground ducts, so physical fitness and a head for heights are essential. You will also prepare installation reports, maintain as-built drawings, and coordinate with the network operations centre to resolve service-affecting faults. Experience with fibre optic splicing, OTDR testing, and telecom power systems is required. The position involves travel to remote tower sites and working outdoors in varying weather conditions.

Requirements:

  • Bachelor's degree or equivalent professional qualification in a related field
  • Minimum 3 years of proven experience in a similar position
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent organisational and time-management skills
  • Proficiency in relevant industry software and tools
  • Strong interpersonal skills with the ability to work across teams
  • Knowledge of industry standards, regulations, and best practices

To apply, submit your application through the apply button below. Include your CV, a cover letter, and copies of your academic and professional certificates. Pacific Trust is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals regardless of gender, disability, or ethnic background.

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