Program Manager III

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Introduction to the Team

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

In this role, you will:

• Design and execute cross-MCS operational programs — including developer excellence, AI enablement initiatives, cloud cost optimization, site leader programs, hackathons, and engineering showcases — with clear charters, milestones, and success metrics
• Operate and continuously improve the MCS leadership operating cadence, including L3/L4 Opex meetings and Tech Reviews; maintain agendas, track decisions, and ensure follow-through
• Build and maintain metrics, dashboards, and clear narratives that give leaders a real-time view of program health, risks, and tradeoffs across the organization
• Translate ambiguous leadership decisions and strategy into concrete plans, cadences, and communications, then drive day-to-day execution across MCS
• Proactively identify and mitigate risks, coordinating with stakeholders to anticipate, surface, and escalate blockers before they impact program outcomes
• Drive operational hygiene and change execution — including org structure, cost center tracking, and tooling hygiene (LinearB, Jira, CloudZero) — coordinating with HR, Finance, and platform partners
• Support cross-org learning and engagement programs — including AI showcases, hackathons, builder events, and learning opportunities — that strengthen technical learning, cross-pollination, and recognition across MCS.
• Synthesize complex technical and business context into concise, audience-tailored communications for audiences ranging from ICs to VP+ leadership
• Design and maintain lightweight playbooks, templates, and AI-assisted workflows that create self-service options and reduce operational friction for leaders and teams
• Apply whole-systems thinking to assess bottlenecks in organizational processes, identify efficiency opportunities, and drive continuous improvement across org boundaries
• Build trusted cross-functional relationships with L4/L5 leaders, Finance, HRBP, DevEx, and central partners to keep programs healthy and resolve misalignments early

The Multi-Channel Shopping (MCS) Tech team is a large, globally distributed engineering organization responsible for personalized shopping experiences across Expedia Group brands and lines of business that help travelers move from discovery to selection. This Tech Program Manager III role is embedded within the MCS Tech Leadership Team, running and evolving the cross-org operational programs — from developer excellence and AI enablement to cost efficiency and leadership rhythms — that keep MCS aligned, efficient, and healthy.

Experience and Qualifications

• 4–6 years of experience in technical program management or program management in a technology-centric environment; Bachelor's degree in Computer Science, Business, or a related field; or equivalent related professional experience
• Demonstrated experience planning and executing cross-functional programs spanning multiple teams or functions
• Comfortable operating in technical environments and collaborating closely with engineers — no coding required, but able to follow technical conversations and ask informed questions
• Proven ability to translate ambiguous ideas into concrete mechanisms — such as building new operating forums, standardizing workflows, or rolling out org-wide programs
• Data fluency: able to self-serve from dashboards and BI tools, and translate data into insights and recommendations for senior leaders
• Proficient written and verbal communication skills, including experience presenting to senior leaders and facilitating working sessions across diverse stakeholder groups

Required

• Experience in a BizOps, chief of staff, or operations role supporting a technology leadership team
• Hands-on experience using AI tools and agentic workflows to improve operational efficiency — including areas like reporting automation, communications drafting, or self-service tooling for teams
• Familiarity with engineering effectiveness and developer experience tooling or frameworks (e.g., LinearB, Jira, CloudZero)
• Working knowledge of Agile methodologies and the software development lifecycle in a technology organization

Preferred

The total cash range for this position in Austin is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Seattle is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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