Job Description
Role Summary
The Cluster Manager leads and coordinates business operations, sales targets, branch networks, and team efficiency across designated regional clusters to accelerate business growth and portfolio health.
Key Responsibilities
- Oversee daily branch operations, team performance, and loan portfolio growth across the regional cluster.
- Implement strategic field growth initiatives for business working capital and asset financing loans.
- Ensure cluster operational risk compliance, low non-performing loan (NPL) ratios, and prompt collections.
- Mentor, recruit, and evaluate field officers, loan officers, and branch supervisors.
- Build relationships with regional business associations, retail merchant partners, and stakeholders.
Key Qualifications & Requirements
- Degree in Business Administration, Marketing, Finance, or equivalent commercial discipline.
- 4+ years of leadership experience in microfinance or retail credit branch management.
- Proven track record of driving loan book expansion while maintaining strict portfolio quality.
- Strong leadership, negotiation, and field territory management capabilities.
Requirements
BA/BSc/HND
