Digital Workplace & Microsoft 365 Technical Expert at CDL Human Resource

Key Responsibilities

Microsoft 365 Strategy & Advisory

• Provide technical input into Digital Workplace strategy, industry trends and best practices.
• Identify opportunities to increase Microsoft 365 adoption, utilisation and business value.
• Proactively identify opportunities from new and emerging Microsoft capabilities, including Microsoft Copilot.
• Engage business teams to understand productivity challenges and recommend appropriate digital solutions.
• Provide technical analysis and advisory support to projects involving Microsoft 365.Digital Workplace and Microsoft…

Microsoft 365 Technical Management

• Provide expert technical advice across Microsoft 365 applications and services.
• Advise on accounts, access, permissions and identity-related requirements.
• Monitor the Microsoft 365 Message Center and Microsoft 365 Roadmap, assess changes and identify required actions.
• Provide M365 utilisation and service insights to support continuous improvement.
• Manage and enhance the Microsoft Teams lifecycle, including creation, archiving and deletion of Teams workspaces. Digital Workplace and Microsoft.

Solution Design & Power Platform

• Design, configure and integrate approved Microsoft 365 collaboration and productivity solutions.
• Design and develop prototypes and small-scale solutions using Microsoft 365 capabilities.
• Provide expert-level SharePoint capability.
• Develop and support solutions using Power Automate and Power Apps.
• Coordinate with offshore development/support teams for PowerApps and related solutions. Digital Workplace and Microsoft

Technical Support & Governance

• Provide 2nd and 3rd level technical support for Microsoft 365 issues.
• Perform technical analysis, resolution, documentation and escalation of ServiceNow tickets.
• Support technical testing, stakeholder validation and solution rollouts.
• Participate in architecture/change governance forums and prepare relevant technical submissions.
• Develop technical documentation, solution handover materials and knowledge-transfer documentation. Digital Workplace and Microsoft…

Adoption, Training & Change

• Support Digital Workplace adoption and change-management initiatives.
• Develop user guidance, learning materials and technical content.
• Deliver end-user training on existing and emerging Microsoft 365 applications and features.
• Support digital champions and business stakeholders in improving adoption and effective utilisation. 

Required Experience
Candidates should demonstrate:

• Minimum 10 years’ experience in Microsoft technologies and infrastructure.
• Several years designing and delivering end-to-end enterprise-wide applications and services.
• Strong Microsoft 365 technical architecture and administration experience.
• Expert-level SharePoint and Power Platform experience.
• Experience implementing organisation-wide change initiatives.
• Experience partnering with business stakeholders on IT projects.
• Experience establishing governance, operational and support procedures.
• Experience managing product deployments and enterprise rollouts.
• IT systems design experience, including functional specifications, logical data models,UI design and use cases.
• Experience managing or coordinating outsourced development projects.
• Ability to manage service vendors.
• Strong business analysis, process-improvement and solution-design capability. Digital Workplace and Microsoft…
   

Experience: 10 years | Qualification: BA/BSc/HND