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Product Consultant – Payroll at Solvo Global

Nairobi Full-Time Customer Care

Posted: 2 weeks ago Closes: November 30, 2026

Solvo Global Verified Company profile

Job Description

Key Responsibilities

  • Manage and resolve client support cases.
  • Provide assistance via phone, email, and virtual meetings.
  • Troubleshoot issues related to payroll, payroll taxes, ACH processing, billing, and software applications.
  • Document investigations, findings, and solutions.
  • Collaborate with internal teams to resolve technical issues.
  • Deliver an outstanding customer experience.

Requirements

  • 2+ years of experience in Payroll, Product Support, Software Support, Technical Support, or Customer Support.
  • Advanced English communication skills.
  • Strong troubleshooting and analytical abilities.
  • Experience with Salesforce or similar ticketing systems is a plus.
  • Knowledge of Payroll, Payroll Taxes, ACH Processing, or HRIS platforms is highly preferred.
  • Ability to manage multiple priorities in a fast-paced environment.

Method of Application

Interested and qualified? Go to Solvo Global on www.linkedin.com to apply

Experience: 2 years | Qualification: BA/BSc/HND

Requirements

BA/BSc/HND

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