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Senior Relationship Manager – Fast Moving Consumer Goods (FMCG) at KCB Bank Kenya

Nairobi Full-Time Banking

Posted: 3 hours ago Closes: November 20, 2026

Job Description

Key Responsibilities

  • Implement the FMCG Business Segment Portfolio strategy in line with the overall KCB Group Strategy. 
  • Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Balance sheet and Customer number growth.
  • Execute client deals in line with developed strategic client plans. 
  • Executes sales growth tactics and targets in collaboration with business partners
  • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
  • Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest. 
  • Relationship Management of Key Regional Customers and Stakeholders. (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). 
  • Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank 
  • Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities 
  • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements. 
  • Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters. 

Education and Experience

  • University Degree from a recognized institution.
  • Seven (7) years’ banking experience in the Financial/banking sector,
  • 5 years Corporate Relationship Management within FMCG/Manufacturing/Agribusiness
  • 5 years’ experience in Credit and Financial Analysis 
  • 5 years’ experience in Client Portfolio Management 
  • Knowledge of Trade and Transaction Banking products 
  • Deep understanding of FMCG/ Manufacturing/Agribusiness value chains
  • Deep sector knowledge of FMCG Manufacturing/Agribusiness sectors including emerging trends, threats and opportunities.
  • Digital Savvy and Computer literacy 
  • Entrepreneurial and Commercial thinking 
  • Excellent research, analytical, and problem-solving skills. 
  • Integrity & courage to challenge actions within various business units and the status quo. 

Experience: 7 years | Qualification: BA/BSc/HND

Requirements

BA/BSc/HND