Job Description
STUDENT ATTACHMENT – INFORMATION AND COMMUNICATION TECHNOLOGY (OPERATIONS AND INFRASTRUCTURE) – 1 POSITION
Attachment Period: 3 months (non-renewable)
Reporting to the Director Technology & Business Modernization, the selected candidate will be responsible for:
- Log and categorize all calls related to Incidents, Help Requests, and Requests for Information, including initial triage.
- Deliver 1st-line technical assistance for common hardware, software, and network issues (e.g., connectivity checks, application restarts).
- Conduct service follow-ups on resolved issues and providing users with basic feedback on call status.
- Assist in preparing weekly reports on service requests and incidents by gathering and organizing data.
- Assist in installing and configuring basic standard software and printers on laptops and desktops with guidance.
Minimum Requirements
- A continuing student pursuing a Bachelor’s degree in either Computer Science, Information Technology, Information Science, Data Science, Software Engineering, or an equivalent qualification from a recognized and accredited institution.
Requirements
BA/BSc/HND
