Customer Care Agent

About the Role

• We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
• Assist patients in booking, rescheduling, and cancelling medical appointments. • Guide customers on the use of telemedicine services and digital healthcare platforms.
• Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex medical or technical issues to the relevant departments.
• Maintain accurate customer records and update information in the CRM system.
• Follow up with patients to ensure service satisfaction and continuity of care.
• Support customer retention initiatives and promote available healthcare services where appropriate.
• Adhere to company policies, data privacy regulations, and confidentiality requirements.

Qualifications and Requirements

• Diploma or Bachelor's Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.
• Minimum of 1-2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and work in a fast-paced environment.