About Fairview Associates
Fairview Associates is a training and capacity building firm that designs and delivers professional development programmes for corporate clients, government agencies, and non-governmental organisations. Founded in 2009, Fairview has trained over 25,000 professionals in areas including leadership, project management, financial management, and governance. The company employs twenty-five full-time facilitators and a network of sixty associate trainers. Fairview Associates is accredited by the National Industrial Training Authority and is an authorised training partner for several international professional bodies.
What you will do:
You will be part of the help desk team supporting internal staff with IT-related issues including hardware troubleshooting, software installation, network connectivity, and password resets. The role involves logging tickets in the ITSM system, diagnosing problems, and either resolving them at first level or escalating to the appropriate IT team. You will also assist with onboarding new employees by setting up their workstations, email accounts, and access to company systems. The position requires a solid understanding of Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts. You will maintain an FAQ knowledge base and contribute to user guides and training materials. The help desk operates on a shift system, so flexibility to work early mornings, evenings, and occasional weekends is required.
Requirements:
- Bachelor's degree in a relevant discipline; a Master's degree is an added advantage
- Minimum 5 years of progressive experience, with at least 2 years in a supervisory role
- Demonstrated leadership and team management capabilities
- Strategic thinking with the ability to translate organisational goals into actionable plans
- Professional certification in the relevant field (e.g. CPA, PMP, CIPS, or equivalent)
- Experience managing budgets and reporting to senior leadership
- Strong negotiation, presentation, and stakeholder engagement skills
Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Fairview Associates offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.
