Admission and Discharge Officer (Locum) at Valley Hospital

Key Responsibilities

• Process patient admissions and discharges promptly, verifying personal, clinical and insurance details and ensuring complete documentation and finalized billing. 
• Explain admission and discharge procedures, payor arrangements and Social Health Authority (SHA) rebates clearly to patients and families. 
• Coordinate with clinical teams to ensure treatment plans, discharge summaries and prescriptions are complete, and communicate discharge instructions and next steps. 
• Obtain timely insurance authorizations, submit supporting documentation and reconcile closed patient invoices before claims submission. 
• Maintain accurate, secure and retrievable patient records, updating admission, discharge and billing information in hospital information systems. 
• Follow hospital policies, confidentiality requirements, data protection regulations and documentation standards. 
• Respond empathetically to patient and family inquiries, explain rights and responsibilities, resolve service concerns and escalate complex cases. 
• Liaise with clinical teams, client services, insurers and other stakeholders to support smooth patient journeys. 
• Monitor admission forms and essential materials, support orientation and training of new or junior staff, and contribute to audits, quality reviews and workflow improvements. 
• Perform other duties assigned by the line supervisor. 

Requirements

Qualifications and Experience 

• Diploma in Records Management, Health Records or a related field. 
• A minimum of three (3) years’ experience in a similar role in an organization of similar size. 

Key Skills and Competencies 

• Proficiency in electronic health records and hospital management systems. 
• Knowledge of admission and discharge procedures and insurance claims processes. 
• Strong patient record management and reporting skills, with attention to accuracy and compliance. 
• Empathy and responsiveness to patient and family needs. 
• Clear, professional communication with patients, colleagues and external stakeholders.