Job Description
Job Specifications
Duties and responsibilities will entail:
- Managing incoming and outgoing calls and route to appropriate persons.
- Directing enquiries from external stakeholders to relevant employees.
- Managing guests in a professional manner.
- Managing internal stakeholders.
- Monitoring flow of visitors for security controls.
- Maintaining the appointment diary either manually or electronically.
- Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
- Scheduling appointments for internal and external stakeholders.
- Maintaining call records and expenditure for monitoring purposes.
- Implementing Quality Management System standards and continuously identifying and managing risks.
- Scheduling appointments for internal and external stakeholders.
- Maintaining call records and expenditure for monitoring purposes.
- Providing information on the Authority’s products/services.
- Fostering a positive customer experience for overall satisfaction and loyalty.
Person Specifications
For appointment to this grade, an officer must have at least:
- Three (3) years’ cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position.
- Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
- Proficiency in computer applications.
Competencies and Skills
- Communication skills
- Interpersonal skills
- Report writing skills
- Presentation skills
Requirements
Diploma
