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Hillcrest Partners

Customer Care (Telecom)

KSh 22,000 Open
Posted 3 hours ago
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About Hillcrest Partners

Hillcrest Partners is a mental health and counselling services provider that operates counselling centres in Nairobi, Mombasa, and Nakuru. Founded in 2012 by a team of clinical psychologists, Hillcrest offers individual therapy, group therapy, couples counselling, employee assistance programmes, and psychological assessments. The organisation employs thirty-five counsellors and psychologists and serves over 4,000 clients annually. Hillcrest Partners works with corporate clients to provide workplace wellness programmes and is accredited by the Kenya Counselling and Psychological Association.

What you will do:

You will install, maintain, and troubleshoot telecommunications equipment including fibre optic cables, routers, switches, and base stations. Daily tasks include conducting site surveys, pulling and splicing fibre optic cables, configuring network equipment, and testing signal quality. The role involves working at heights on telecom towers and in underground ducts, so physical fitness and a head for heights are essential. You will also prepare installation reports, maintain as-built drawings, and coordinate with the network operations centre to resolve service-affecting faults. Experience with fibre optic splicing, OTDR testing, and telecom power systems is required. The position involves travel to remote tower sites and working outdoors in varying weather conditions.

Requirements:

  • Diploma in a relevant field from a recognised institution
  • Minimum 1 year of working experience in a similar role
  • Good written and verbal communication skills in English and Kiswahili
  • Proficiency in Microsoft Office Suite
  • Self-motivated with a positive attitude and willingness to learn
  • Ability to work under pressure and meet deadlines
  • Must be a Kenyan citizen aged 21 years or above

Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Hillcrest Partners offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.

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