About Greenfield Services

Greenfield Services is an agricultural inputs and extension services company that supplies seeds, fertilisers, crop protection products, and agronomic advice to farmers in the Rift Valley, Western, and Central regions of Kenya. Established in 2004, Greenfield works with over 30,000 registered farmers and operates thirty retail agrovet outlets. The company partners with research institutions to test and promote improved seed varieties and runs farmer training programmes that reach over 15,000 participants annually. Greenfield Services is a member of the Agrochemicals Association of Kenya and holds an agrovet licence from the Pest Control Products Board.

What you will do:

You will be part of the help desk team supporting internal staff with IT-related issues including hardware troubleshooting, software installation, network connectivity, and password resets. The role involves logging tickets in the ITSM system, diagnosing problems, and either resolving them at first level or escalating to the appropriate IT team. You will also assist with onboarding new employees by setting up their workstations, email accounts, and access to company systems. The position requires a solid understanding of Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts. You will maintain an FAQ knowledge base and contribute to user guides and training materials. The help desk operates on a shift system, so flexibility to work early mornings, evenings, and occasional weekends is required.

Requirements:

Bachelor's degree or equivalent professional qualification in a related field
Minimum 3 years of proven experience in a similar position
Strong analytical, problem-solving, and decision-making abilities
Excellent organisational and time-management skills
Proficiency in relevant industry software and tools
Strong interpersonal skills with the ability to work across teams
Knowledge of industry standards, regulations, and best practices

If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Greenfield Services is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.