Design Consultant at Victoria Courts

Role Purpose

• The design consultant will be responsible for generating leads, customer service, and meeting sales targets. They will need to have a deep understanding of the products, sales process and dynamics, and superb interpersonal skills. An ideal design consultant should portray energy, people’s centricity, integrity, and customer centricity.

Responsibilities

Sales & Business Growth

• Proactively generate leads, build a strong sales pipeline, and consistently achieve or exceed monthly sales targets.
• Engage clients through timely communication on promotions, new arrivals, and restocked items of interest.
• Identify opportunities to upsell and cross-sell by deeply understanding customer needs and market trends.

Client Engagement & Advisory

• Welcome and engage showroom guests with professionalism and energy, providing expert advice on product features and tailored solutions.
• Conduct product presentations and demonstrations, including assembling furniture when required, to showcase value to clients.
• Collaborate with visual merchandisers to prepare layouts, mood boards, and customized solutions for clients.
• Carry out client site visits and measurements to ensure accuracy in proposed solutions.

Quotations, Negotiations & Order Management

• Prepare accurate, client-specific quotations and negotiate effectively to close deals.
• Confirm stock availability and manage client expectations on delivery timelines.
• Handle invoicing and payments with integrity while ensuring compliance with company financial policies.

Delivery & After-Sales Service

• Coordinate with warehouse, logistics, and front desk teams to guarantee timely and accurate deliveries.
• Serve as the client’s primary contact throughout the sales journey, addressing concerns swiftly and effectively.
• Provide proactive after-sales follow-up to capture feedback, resolve issues, and maintain lasting client relationships.

Client Relationship Management

• Build and maintain strong, trust-based relationships with both new and repeat customers.
• Ensure proper client database management by updating relevant information for future engagement and tracking.
• Deliver exceptional customer experiences that reflect the company’s customer-first values.

Showroom & Operational Excellence

• Support visual merchandising efforts by contributing creative ideas for impactful showroom displays.
• Collaborate with the branch manager on operational improvements and policy refinements that enhance efficiency and client satisfaction.
• Uphold company policies on payment terms, sales procedures, and compliance frameworks.