Job Description
The Travel Specialist is responsible for assisting customers with flight reservations, ticketing enquiries, itinerary changes, and other airline-related travel arrangements. The role requires accuracy, strong customer service skills, and the ability to manage time-sensitive requests.
Key Responsibilities
- Assist customers with flight searches and reservation requests.
- Explain available routes, schedules, and fare conditions.
- Prepare or process flight bookings and tickets when authorized.
- Assist with cancellations, rebooking, and itinerary modifications.
- Explain baggage allowances and relevant travel requirements.
- Communicate schedule changes and booking updates.
- Coordinate with airlines and travel suppliers when necessary.
- Maintain accurate booking records and customer information.
- Resolve booking issues and escalate complex cases.
Qualifications and Requirements
- Experience in travel services, ticketing, or customer support is advantageous.
- Strong verbal and written communication skills.
- Attention to detail when entering passenger and itinerary information.
- Ability to work under pressure and manage competing priorities.
- Familiarity with airline reservation systems, such as GDS platforms, is beneficial.
- Good computer literacy and problem-solving abilities.
