Job Description
We are seeking a reliable and detail-oriented Virtual Assistant to support our flight search and customer support operations. The successful candidate will research flight options, assist clients with bookings and enquiries, and help deliver a seamless travel experience.
Key Responsibilities
- Conduct flight searches across airlines and booking platforms to identify the best fares, routes, and award availability.
- Prepare and share flight options and quotes with clients in a timely manner.
- Respond to customer inquiries exclusively via WhatsApp with professionalism and care.
- Assist with booking changes, cancellations, and follow-ups.
- Carry out payment reconciliation and ensure client payments match bookings.
- Maintain accurate records of client requests, bookings, payments, and communications.
- Escalate complex issues to the relevant team member promptly.
- Support the team with other administrative tasks as assigned.
Requirements
- Bachelor’s degree in any relevant field.
- Previous experience in customer service.
- Ability to work independently with minimal supervision.
- Availability to work alternate weekends on a monthly rotation.
- Own laptop with an Intel Core i5 processor (or equivalent) or higher.
- Reliable internet connection with a minimum speed of 5 Mbps.
- Trustworthy, with a high level of integrity and discretion when handling client information.
- Strong team player.
- Highly trainable, agile, and adaptable to change.
Added Advantage
- Experience using a remotely connected laptop (remote desktop access).
- Experience in travel, airline, or booking services.
- Familiarity with flight search tools and airline loyalty programs.
How to Apply
Send the following to dergitzg@gmail.com with the subject line “Virtual Assistant Application” by Wednesday, 14 October 2026:
- CV
- Cover letter
- Screenshot of your laptop specifications
- Screenshot of your internet speed test results from https://speedtest.net/
- Screenshot of your typing speed test results from https://typingtest.com/
