Job Description
The Customer Service Agent is responsible for assisting customers with enquiries, complaints, service requests, and general information. The position requires a customer-focused approach and the ability to provide professional, efficient, and accurate service.
Key Responsibilities
- Answer incoming customer calls and respond to messages.
- Provide accurate information about products and services.
- Handle customer complaints and routine service requests.
- Update customer records and maintain accurate documentation.
- Assist customers with account enquiries and general issues.
- Escalate complex complaints to the appropriate department.
- Follow established service procedures and communication standards.
- Maintain professional relationships with customers.
- Meet assigned service quality and productivity targets.
Qualifications and Requirements
- Customer service experience is an advantage.
- Good verbal and written communication skills.
- Basic computer knowledge and data-entry abilities.
- Strong listening and interpersonal skills.
- Ability to remain calm when dealing with difficult customers.
- Reliable internet access and a suitable remote working environment.
