Job Description
The Call Centre Agent is responsible for handling customer telephone enquiries, providing accurate information, resolving routine issues, and ensuring a positive customer experience. The successful candidate will communicate professionally, follow established procedures, and meet assigned performance targets.
Key Responsibilities
- Answer incoming calls and make outgoing calls when required.
- Respond to customer enquiries and provide accurate information.
- Assist customers with complaints, service requests, and account questions.
- Record call details and update customer information.
- Follow call scripts, company policies, and service procedures.
- Transfer complex enquiries to the appropriate department.
- Follow up on outstanding customer concerns.
- Meet call-handling, quality, and customer satisfaction targets.
Qualifications and Requirements
- Previous call centre or customer service experience is advantageous.
- Strong verbal communication and listening skills.
- Basic computer literacy and accurate data-entry skills.
- Ability to handle calls professionally in a busy environment.
- Reliable internet access and a suitable remote workspace.
