About Pacific Trust
Pacific Trust is a microfinance institution that provides savings, credit, and micro-insurance products to low-income entrepreneurs, women's groups, and smallholder farmers in rural and peri-urban Kenya. Licensed by the Central Bank of Kenya, Pacific Trust was founded in 2005 and currently serves over 85,000 active borrowers through a network of eighteen branches and forty-seven agent outlets. The institution's loan portfolio stands at KES 4.2 billion with a non-performing loan ratio below three percent. Pacific Trust also offers agricultural lending tied to crop cycles and partners with ten insurance companies to provide weather-indexed crop insurance.
What you will do:
As the first point of contact for visitors and callers, you will manage the front desk, receive and direct incoming calls, handle incoming and outgoing mail, and maintain the reception area. The role extends to scheduling meetings, managing conference room bookings, and coordinating travel arrangements for senior staff. You will also maintain office supply inventories, place orders when stocks run low, and liaise with vendors for office equipment maintenance and repairs. Document management is a significant part of the job, including filing, scanning, archiving, and retrieving records as needed. You will support the HR department with onboarding logistics for new hires, such as preparing workstations and distributing welcome packs. The position requires someone who is organised, presentable, and able to handle multiple tasks simultaneously without losing track of details.
Requirements:
- Diploma in a relevant field from a recognised institution
- Minimum 1 year of working experience in a similar role
- Good written and verbal communication skills in English and Kiswahili
- Proficiency in Microsoft Office Suite
- Self-motivated with a positive attitude and willingness to learn
- Ability to work under pressure and meet deadlines
- Must be a Kenyan citizen aged 21 years or above
To apply, submit your application through the apply button below. Include your CV, a cover letter, and copies of your academic and professional certificates. Pacific Trust is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals regardless of gender, disability, or ethnic background.
